Frequently Asked Questions

Last Updated: February 6, 2026

Company Name: ZhiJiang QiaoHuan Trading Co., Ltd.

Address: Room 1105-12-0049, E-Commerce Industrial Park, Building 1, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang City, Hubei Province, China

Authorized Director: Li Jiacong

Social Credit Code: 91420583MAK5JK9K7E

Email: service@mail.zimiron.com

Phone: +86 19292440637

Welcome to the Zimiron Department Store FAQ section! Here, we have gathered the most frequently asked questions during the shopping process and provided detailed answers to help you quickly resolve any doubts and enjoy a smooth shopping experience. If you can't find the answer you're looking for, feel free to email our customer service at service@mail.zimiron.com, and our team will respond promptly during business hours (Monday to Friday, UTC+8:00, 9 AM to 6 PM).

1. Product-Related Questions

Q1: What types of products does Zimiron Department Store primarily offer?
A1: We focus on providing a wide range of practical goods in the U.S., which are mainly divided into four categories, covering various scenarios such as daily commuting, home storage, and atmosphere creation. Specifically, we offer:

• Portable Life Essentials: Foldable Silicone Water Cup, Portable Stain Removal Paper

• Creative Storage Solutions: Magnetic Lipstick Holder, Invisible Drawer Dividers, Wall-Mounted Mini Plant Pot

• Atmosphere Enhancers: Flameless Reed Diffuser, Starry Night Projector Lamp

• Fun & Practical Items: Silicone Heat-Resistant Tongs, Foldable Scissors, Portable Press Toothpaste Squeezer

Q2: Are the products guaranteed for quality? What should I do if my product is damaged or has quality issues upon arrival?
A2: We are committed to offering high-quality products, and all items are carefully inspected before shipment. If you find any damage or quality issues upon receiving your product, please take photos of the product (including the full item, details of the damage, and packaging), and contact us via our customer service email. We will process returns or exchanges based on the situation (please refer to the Return and Exchange Policy for more details).

2. Ordering and Payment-Related Questions

Q3: What payment methods are supported?
A3: To make payment easier for you, we support several secure and convenient payment methods. You can choose from:

• American Express

• Klarna BNPL (Buy Now, Pay Later)

• Mastercard

• PayPal

• VISA

All payment channels use encryption technology to ensure the security of your payment information.

Q4: Does the product price include taxes? Will I need to pay additional customs duties?
A4: The listed price of the product includes all relevant local taxes for the U.S. The amount displayed on the checkout page is your final payment, and you will not need to pay any hidden taxes. Customs duties will follow the customs policy of your delivery address. If duties are incurred due to local customs policies, they will be your responsibility, and the exact amount will depend on the customs notification.

Q5: Can I cancel my order after placing it?
A5: Yes, you can. If you wish to cancel your order, please contact us via our customer service email while the order status is still "Pending Shipment." Provide your order number and reason for cancellation, and we will assist you with the cancellation and refund process. If the order status has changed to "Shipped," it cannot be canceled directly, and you will need to follow the return process once you receive the product.

3. Shipping and Delivery-Related Questions

Q6: How long will it take to ship my order? When will I receive my product?
A6: Once your payment is confirmed, we will arrange shipping within 3-5 business days (no shipments on weekends or U.S. public holidays, shipping time will be adjusted accordingly). After shipping, the product will usually be delivered within 7-10 business days (within the 48 U.S. states). Delivery to remote areas or due to unforeseen circumstances may cause slight delays.

Q7: What is the delivery range? Do you offer free shipping?
A7: We offer free shipping to all 48 U.S. states. The following areas are not included in the free shipping range and will require additional shipping fees:

• Alaska

• Hawaii

• U.S. territories

• APO/FPO military addresses

• P.O. Boxes

Q8: How can I track my order's shipping progress?
A8: Once your order is shipped, we will provide tracking information. You can use the provided tracking link to check your order's real-time shipping status and estimated delivery time. If you haven't received tracking information, feel free to contact customer service.

4. Return, Exchange, and Warranty-Related Questions

Q9: Do you support returns and exchanges? What is the return/exchange timeframe?
A9: Yes, we do. You can submit a return or exchange request within 14 days of receiving the product. Requests made after this period will not be accepted. Once the order status shows "Delivered" (this will be updated within 24 hours after you sign for the product), you can officially submit your return/exchange request. For more details, refer to our Return and Exchange Policy.

Q10: Who is responsible for the shipping fees for returns and exchanges?
A10: The responsibility for shipping fees depends on the reason for the return/exchange:

• If the return/exchange is due to product quality issues, incorrect item, or other mistakes on our part, we will cover the shipping fees.

• If the return/exchange is due to personal preferences, size issues (not caused by discrepancies in product description), or other reasons on your part, you will be responsible for the shipping fees.

Q11: Do you offer a warranty on products?
A11: Currently, Zimiron Department Store does not offer warranty services for any products. If you encounter any quality issues with the product, you can follow the return/exchange process within the allowed timeframe as outlined in the Return and Exchange Policy.

Q12: How long will it take for my refund to be processed?
A12: After we receive and inspect the returned product, the refund will be processed and credited to your payment account within 15 business days. The exact time it takes for the refund to be reflected will depend on the payment platform and bank processing time.

5. Customer Service-Related Questions

Q13: How can I contact customer service? What are the working hours?
A13: You can contact us by sending an email to service@mail.zimiron.com. Our customer service hours are Monday to Friday, 9 AM to 6 PM UTC+8:00. We will reply to your inquiries as soon as possible during working hours. Emails sent outside of working hours will be prioritized for response the next business day.

Q14: What issues can customer service assist with?
A14: Our customer service team can help with various shopping-related issues, including but not limited to: product inquiries, order tracking, return/exchange processing, payment issues, and refund inquiries.

Kind Reminder: If you cannot find the answer to your question in the FAQ, feel free to email customer service for assistance. We are here to help and wish you a pleasant shopping experience at Zimiron Department Store!