Terms of Service

Last Updated: February 6, 2026

Company Name: ZhiJiang QiaoHuan Trading Co., Ltd.

Address: Room 1105-12-0049, E-Commerce Industrial Park, Building 1, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang City, Hubei Province, China

Authorized Director: Li Jiacong

Social Credit Code: 91420583MAK5JK9K7E

Email: service@mail.zimiron.com

Phone: +86 19292440637

Welcome to use the products and related services provided by Zimiron Department Store (hereinafter referred to as "we"). These Terms of Service (hereinafter referred to as "these Terms") constitute a legally binding agreement between you and us regarding your browsing, purchasing our products, and using our related services. Please carefully read and fully understand all the contents of these Terms before browsing the products or placing an order. By clicking "Confirm Purchase", submitting an order, or actually using our services, you are deemed to have read, understood, and agreed to accept all the terms and conditions of this agreement. If you disagree with any part of these Terms, please immediately stop browsing, purchasing, and using our services.

If you have any questions, disputes, or requests, you can email us at service@mail.zimiron.com. Our customer service team will handle your inquiries during business hours (Monday to Friday, UTC+8:00 9 AM to 6 PM).

1. Service Scope and Applicable Users

1. Service Scope: We focus on providing users within the United States with sales, delivery, and related after-sales services for department store products. The product categories include:

   • Portable Life Products: Foldable silicone water cups, portable laundry stain-removal paper;

   • Creative Storage Products: Magnetic lipstick storage rack, invisible drawer dividers, wall-mounted mini plant pots;

   • Atmosphere Items: Flameless reed diffuser, starry sky projection night light;

   • Practical Fun Products: Silicone anti-scalding clips, foldable scissors, portable press-type toothpaste squeezers.

2. Applicable Users: These Terms apply to all users who browse, purchase our products, and use our services (hereinafter referred to as "you"), including individual consumers and legally operating businesses or organizations. You must ensure that you have full civil capacity (for individual users) or legal business qualifications (for enterprise/organization users). If you do not have the aforementioned qualifications, your guardian or the entity to which you belong should bear the corresponding responsibility.

3. Additional Notes: We strictly comply with the U.S. INFORM Consumers Act to ensure transaction transparency, prevent the sale of counterfeit or stolen goods, and provide a safe and reliable shopping environment. For matters not covered in these Terms, the relevant U.S. e-commerce laws, regulations, and industry practices will apply.

2. User Rights and Obligations

(A) User Rights

• 1. You have the right to browse our product details, prices, inventory, and other public information, and to independently choose products and place orders;

• 2. You have the right to request that we provide products and delivery services in accordance with these Terms and the order agreement, on time, with the required quality and quantity;

• 3. If the product has quality issues, wrong shipments, or missing items, you have the right to request a return, exchange, or claim according to these Terms and related policies;

• 4. You have the right to inquire, provide suggestions, or file complaints about our products and services, and we will respond and process them promptly;

• 5. You have the right to be informed of the collection, use, and storage of your personal information and enjoy privacy protection services in accordance with applicable laws and regulations.

(B) User Obligations

• 1. When browsing, purchasing products, and using services, you must comply with relevant U.S. laws, these Terms, and other rules published by us. You must not engage in any illegal, violating, infringing, or harmful behavior towards our or third-party legitimate rights;

• 2. When submitting an order, you must provide accurate, complete, and truthful personal information (such as name, phone number, shipping address, email, etc.). If the information is incorrect or changes, you should notify us in a timely manner. Otherwise, you will bear the responsibility for any losses caused by delivery delays, lost goods, etc.;

• 3. You should pay for the goods in a timely manner according to the order agreement and payment methods. You must not maliciously delay or refuse payment, or engage in behaviors such as fake transactions, malicious orders, or disrupting our normal business operations;

• 4. After receiving the goods, you should check the product packaging and goods themselves promptly. If there are any issues (damage, wrong shipment, missing items, etc.), you should contact us within a reasonable period and cooperate with us for verification and handling;

• 5. You must not misuse, impersonate, or infringe upon our trademarks, product images, text descriptions, or other intellectual property rights. You must not copy, distribute, or spread our platform content without permission. Otherwise, you will bear corresponding legal liabilities.

3. Our Rights and Obligations

(A) Our Rights

• 1. We have the right to adjust the product prices and inventory status according to market conditions and inventory changes. Any adjustments will be announced on the product detail page in a timely manner, and will not affect previously submitted valid orders;

• 2. We have the right to review the orders you submit. For malicious, fake, or incomplete orders, we have the right to refuse shipment or cancel the order and notify you;

• 3. If you violate these Terms or relevant laws and regulations, we have the right to suspend or terminate the provision of services to you, hold you liable for breach of contract, and cooperate with relevant authorities for investigation if necessary;

• 4. We have the right to modify or update these Terms and related service rules according to changes in laws, regulations, or actual business circumstances. The modified Terms will be published through official channels and will take effect immediately after being announced. If you continue to use the services, you are deemed to have agreed to the modified content;

• 5. We have the right, within the scope of compliance with laws and these Terms, to delegate third parties (such as logistics service providers) to provide related services such as delivery.

(B) Our Obligations

• 1. We will provide you with products that meet quality standards, accurately display product details, prices, and inventory, and do our best to avoid disputes arising from incorrect information;

• 2. We will arrange for the shipment and delivery of goods according to the order's required timelines. After confirming the order payment, we will ship the goods within 3-5 working days. The delivery will take 7-10 working days (within the U.S.). We will track the logistics and synchronize the logistics information with you in a timely manner;

• 3. We will provide standardized customer service and respond to your inquiries, suggestions, complaints, and after-sales needs within working hours, and inform you of the processing progress and results;

• 4. We will strictly protect your personal information and privacy, collecting, using, and storing your personal information in accordance with applicable laws and our privacy policy, and preventing data leakage, misuse, or alteration;

• 5. We will respect and protect your intellectual property rights and legal interests and will not engage in any infringement of your rights;

• 6. We will conduct strict audits of product intellectual property rights to ensure that the products we sell do not infringe third-party intellectual property rights. If you suffer losses due to product intellectual property issues, we will bear the corresponding responsibilities (except for improper use by you).

4. Order-Related Provisions

• 1. Order Formation: When you browse, select, and submit an order, it is considered an offer to purchase from us. After we review and confirm the order (confirming payment and product availability), the order is officially formed, and the contract between us takes effect.

• 2. Order Changes and Cancellations: After an order is confirmed, if you need to change or cancel the order, you must contact us before the product is shipped. We will handle the changes with our agreement. If the product has been shipped, the order cannot be changed or canceled directly. You need to follow the return/exchange process after receiving the product. We have the right to cancel the order due to stock shortages, product removal, or abnormal order information and will notify you promptly and refund your payment.

• 3. Shipping and Receiving: We will arrange delivery according to the shipping address and contact number provided in the order. You must keep your phone line open to confirm delivery when the logistics staff arrives. If you are unable to receive the goods in a timely manner, you should negotiate with the logistics provider for a second delivery or designate a collection point. Otherwise, you will bear the responsibility for delivery delays or lost goods.

• 4. Product Acceptance: Upon receipt of the goods, you should immediately check the packaging and product for completeness, damage, stains, or quality issues. If any abnormalities are found, you should take photos as evidence and contact us promptly. If no objections are raised on-site and the goods are signed for, it is deemed that you confirm the goods are in good condition and conform to the order (unless there is clear evidence showing the issue is caused by us).

5. Product Quality and After-Sales Provisions

1. Product Quality: We guarantee that all products sold comply with relevant U.S. quality standards and product descriptions, with no counterfeit, substandard, or misleading products. Products with natural flaws, slight color differences, etc., which do not affect usage, will be clearly stated on the product details page, and your purchase will be deemed as acceptance of these minor flaws.

2. Return and Exchange Policy: You can request a return or exchange of the product within 14 days from the date of receipt (see "Return and Exchange Policy" for details). The returned/exchanged product must remain unused, in original packaging, with all accessories intact, and undamaged. Otherwise, we have the right

to refuse the return/exchange request.

3. After-Sales Support: If the product has quality issues during normal use (not caused by human damage), you can contact us for consultation. Currently, we do not provide product warranty services. Relevant issues can be handled according to our return/exchange policy.

4. Liability Limitation: We are not responsible for returns, exchanges, or compensation for product issues caused by improper use, poor maintenance, or human damage. We are also not liable for delays in delivery or failure to ship goods due to force majeure (such as natural disasters, logistics interruptions, government policy adjustments, etc.). We will do our best to assist you in minimizing losses.

6. Payment Terms

1. You should pay the product price according to the order amount and payment method. Payment methods include but are not limited to American Express, Klarna BNPL, Mastercard, PayPal, and VISA. All payment channels use encryption technology to ensure the security of your payment.

2. The product price includes relevant taxes within the U.S. You will pay the final order amount, with no additional hidden taxes. If customs duties arise due to your shipping address, you will bear the customs duties, and the amount will be determined according to local customs regulations.

3. If the order is canceled (not due to your fault) after payment, we will promptly refund your payment to the original payment account after the order is canceled. The refund time depends on the payment platform and bank clearing speed, and we do not charge any handling fees.

7. Intellectual Property Provisions

1. We own all intellectual property rights related to the services and products under these Terms (including but not limited to trademarks, product designs, images, text descriptions, platform layout, etc.), which are protected by U.S. copyright law, trademark law, and other relevant laws. Without our written permission, you may not copy, distribute, modify, adapt, or use these intellectual properties. Violations will lead to legal liability.

2. You guarantee that your use of services and purchase of products will not infringe on any third-party intellectual property rights. If your actions cause us or third parties to suffer losses, you will bear all responsibility, including but not limited to compensating for losses and bearing legal litigation costs.

8. Modification and Termination of the Terms

1. Modification of Terms: We have the right to modify or update these Terms according to changes in U.S. laws, regulations, or actual business circumstances. The modified Terms will be published through official channels and will take effect immediately after being announced. By continuing to browse, purchase products, or use services, you are deemed to have agreed to the modified Terms. If you disagree with the modified Terms, you should immediately stop using all our services.

2. Termination of Terms: These Terms take effect when you accept them and remain in effect until the buyer-seller contract is completed, and relevant services are terminated, with no unresolved disputes or disagreements. If you violate these Terms, we have the right to terminate these Terms early, stop providing services to you, and pursue your liability for breach of contract.

9. Disclaimer

1. Force Majeure: We are not liable for failure to perform these Terms due to force majeure events (such as natural disasters, war, government policy adjustments, logistics interruptions, network failures, etc.). We will promptly notify you and try our best to minimize your losses.

2. User’s Own Responsibility: We are not liable for any losses caused by incorrect information, improper operation, poor maintenance, etc. on your part. You will bear full responsibility for such losses.

3. Third-Party Services: If you use third-party services (such as payment institutions, logistics providers), any losses caused by third-party reasons should be resolved between you and the third party. We are not directly liable but will assist you as much as possible.

4. Product Reasonable Loss: We are not responsible for reasonable product wear, natural flaws, or slight color differences that do not affect usage. If such issues are clearly stated on the product detail page, you will be deemed to have accepted them by purchasing.

10. Dispute Resolution

1. Any dispute or disagreement arising between you and us regarding these Terms, product purchases, or services should first be resolved through friendly negotiation. If negotiations fail, you can email our customer service at service@mail.zimiron.com, and we will try to resolve it with you.

2. If negotiation still does not resolve the issue, both parties have the right to file a lawsuit in the relevant court with jurisdiction in the U.S., and the applicable U.S. laws and regulations will apply.

11. Miscellaneous

1. Matters not covered in these Terms will be governed by relevant U.S. e-commerce laws, regulations, and industry practices, and other rules published by us. If these Terms conflict with relevant laws and regulations, the laws and regulations will prevail.

2. Any notices or communications between you and us may be sent through customer service email or order messages. Any notifications we send to you are deemed to have been received and acknowledged by you.

3. If any part of these Terms is deemed invalid or unenforceable, it will not affect the validity of the remaining provisions, which will remain in effect, and both parties should continue to perform their obligations.

4. You confirm that, before accepting these Terms, you have carefully read and fully understood the entire content of these Terms, especially the disclaimers, dispute resolution clauses, and other provisions that may limit or exempt our responsibility. By accepting these Terms, you voluntarily waive certain related rights.

Zimiron Department Store is committed to honest operation and attentive service, and we strive to provide you with high-quality products and services. Thank you for your understanding, trust, and support!

Customer Service Email: service@mail.zimiron.com
Customer Service Working Hours: Monday to Friday, UTC+8:00 9 AM to 6 PM