Privacy Policy

Last Updated: February 6, 2026

Company Name: ZhiJiang QiaoHuan Trading Co., Ltd.

Address: Room 1105-12-0049, E-Commerce Industrial Park, Building 1, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang City, Hubei Province, China

Authorized Director: Li Jiacong

Social Credit Code: 91420583MAK5JK9K7E

Email: service@mail.zimiron.com

Phone: +86 19292440637

Thank you for choosing Zimiron Department Store (hereinafter referred to as "we"). We fully understand the importance of personal privacy and information security to you, and we strictly follow the relevant data protection laws and regulations of the United States, such as the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable data protection laws. We adhere to the core principles of "legal collection, minimal necessity, standardized usage, and strict protection" to ensure the protection of your privacy rights during the use of our services and the purchase of our products.

This Privacy Policy aims to clearly inform you about how we collect, use, store, and share your personal information, as well as the rights you have and how to exercise them. Please read and understand this policy carefully before browsing our products or using our services. By continuing to use our services or purchase products, you agree to our processing of your personal information according to this policy. If you have any privacy-related questions, inquiries, or complaints, please send an email to our customer service at service@mail.zimiron.com. Our customer service team will handle your inquiries during business hours (Monday to Friday, UTC+8:00 9 AM to 6 PM).

1. Scope of the Policy

1. Applicable Subjects: This policy applies to all users who use our services and purchase our products (including visitors and buyers), covering all user groups within the United States.

2. Applicable Scenarios: This policy applies to all activities related to Zimiron Department Store, such as browsing our products, submitting orders, processing transactions, receiving deliveries, contacting customer service, applying for returns or exchanges, etc., in which we collect, use, store, and share your personal information.

3. Exclusion: The products we operate in the United States (including portable life products, creative storage products, atmosphere items, and practical fun items) do not collect any personal information. If you are redirected to third-party platforms (such as payment institutions, logistics service providers) to use relevant services, the privacy policies of those third parties will apply. We are not responsible for the handling of information by third parties, so please be sure to review the privacy protection information of the third parties.

2. Collection and Use of Personal Information

We strictly follow the "minimum necessity" principle and only collect the personal information necessary to complete transactions and provide services. We do not collect information unrelated to the services, and we inform you in advance about all collection activities, as follows:

(1) Types and Scenarios of Collected Personal Information

• Identity and Contact Information: Including your name, phone number, and email address, used for order confirmation, logistics notifications, customer service communication, and after-sales follow-up (e.g., returns, order inquiries), ensuring that you can smoothly receive products and related services. This is necessary information to complete transactions.

• Shipping and Transaction Information: Including your shipping address, order details (product name, quantity, price), payment-related information (only the payment result is collected, we do not store complete payment passwords, bank card numbers, or other sensitive payment information), used to complete product delivery, transaction settlement, order inquiries, and after-sales handling, ensuring the smooth completion of transactions.

• Browsing and Preference Information: Including the categories of products you browse and your shopping preferences, used solely to optimize product recommendations and improve the shopping experience. This information is not associated with your personal identity and is not used for improper purposes. You may refuse the collection and use of this information at any time.

• Device and Log Information: When you use our services, we may automatically collect basic information such as your device model, IP address, and browser type. This information is used solely for ensuring service stability, troubleshooting system issues, and preventing network risks, and is not used for other purposes.

(2) Restrictions on Information Use

The personal information we collect will only be used for the following purposes and will not be used for any other purposes without your explicit consent:

• Completing Transactions and Deliveries: Using your shipping and identity information to arrange product shipments (we promise to ship within 3-5 business days after order confirmation, and deliver within 7-10 business days after shipment), track logistics progress, and ensure you receive the product smoothly.

• Providing Customer Service and After-Sales Support: Using your contact information to respond to your inquiries, complaints, return/exchange requests, order-related issues, and to provide you with considerate customer service.

• Optimizing Services and Products: Based on your browsing preferences and shopping feedback, we optimize our product categories, page designs, and service processes to provide you with a more tailored shopping experience.

• Compliance and Security: To comply with relevant U.S. laws and regulations, handle legal disputes, prevent fraud, and protect both your and our legal rights, we use the relevant information in a reasonable manner.

3. Storage and Protection of Personal Information

(1) Storage Information

1. Storage Location: We store your personal information on servers that comply with U.S. data security regulations. Based on business needs, we may store it within compliant storage nodes in the U.S. without the need for cross-border data transfer, ensuring secure storage.

2. Storage Duration: We will retain your personal information only for the reasonable period necessary to complete the transaction and provide services (e.g., after an order is completed, it will be retained until the after-sales warranty period expires). After the retention period, we will delete or anonymize your personal information in accordance with the law and no longer use it for any purposes.

(2) Protection Measures

We adopt industry-leading security technologies and management standards to establish a comprehensive personal information protection system. From technical, management, and process dimensions, we ensure the security of your information and prevent data leakage, misuse, and tampering:

• Technical Protection: We use SSL/TLS encryption transmission technology to encrypt your personal information during transmission. Information stored is also encrypted, with firewalls, intrusion detection systems, and other security devices in place to resist network attacks, virus intrusions, and other risks.

• Access Control: We strictly control access to personal information, authorizing only staff performing their duties to access the necessary information. All access actions are recorded in detail and are traceable and verifiable. Unauthorized collection, leakage, or misuse of user information by authorized personnel is strictly prohibited.

• Management Regulations: We have established comprehensive information collection, storage, usage, and deletion processes, and conduct regular privacy protection and data security training for employees to enhance their awareness of data security, preventing human error-related security issues.

• Regular Inspections: We conduct regular checks, maintenance, and upgrades on the information security system to identify security risks and promptly fix vulnerabilities. Regular data security audits are also conducted to ensure information handling complies with laws, regulations, and this policy.

4. Sharing, Transfer, and Disclosure of Personal Information

We strictly limit the sharing, transfer, and public disclosure of personal information and are committed to protecting your privacy, as outlined below:

• Sharing: We will not share your personal information with any unrelated third parties without your explicit written consent. Exceptions include sharing necessary information with logistics partners for product delivery (logistics partners are required to comply with our data security requirements and use the data solely for delivery purposes), sharing necessary transaction information with payment institutions (excluding sensitive payment information), and complying with relevant laws and regulations, responding to legal actions, or fulfilling government requests.

• Transfer: Except in the case of company mergers, acquisitions, or asset transfers, we will not transfer your personal information. If such a transfer occurs, we will notify you in advance through official channels and ensure that the transferee strictly follows this privacy policy and continues to fulfill the information protection obligations. Otherwise, we will terminate the transfer.

• Public Disclosure: We will not publicly disclose your personal information without your explicit consent. If public disclosure is required by law, we will anonymize the information within the legal limits to protect your privacy.

5. User Privacy Rights (Based on CCPA/CPRA)

Under U.S. data protection laws and regulations, you have the legal rights to be informed, to query, to correct, to delete, to withdraw consent, and other rights regarding your personal information. We will provide convenient channels for you to exercise these rights:

• Right to Be Informed and Query: You may contact us anytime via our customer service email to inquire about the collection, use, storage, and sharing of your personal information. After verifying your identity, we will provide you with the requested information.

• Right to Correct: If you find that the personal information we have collected or stored is incorrect or incomplete, you may submit a correction request via our customer service email, along with supporting materials. We will correct it promptly after verification.

• Right to Delete: If you wish to delete your personal information or believe our processing of your information violates laws or this policy, you may submit a deletion request via our customer service email. We will process it promptly after verifying your identity (unless required to retain the information by law).

• Right to Withdraw Consent: You may withdraw your consent for us to collect and use your personal information (e.g., refusing shopping preference recommendations). After withdrawal, we will stop processing that information, but this will not affect the legality of the processing that was done based on your prior consent.

• Right to File Complaints and Feedback: If you believe our information processing infringes on your privacy rights or discover data security issues, you may file complaints and feedback via our customer service email. We will address it promptly and inform you of the results.

6. Use of Cookies and Similar Technologies

To enhance your shopping experience and ensure stable service operation, we may use cookies and similar technologies to recognize your browsing status, remember

your preferences, and troubleshoot system issues. We will not use cookies for any purposes outside of this Privacy Policy. You can delete or disable cookies through your browser settings. However, disabling cookies may affect certain features, but will not impact the core shopping functions.

7. Protection of Minor Privacy

We value the privacy protection of minors. According to relevant laws and regulations, minors using our services or purchasing products must obtain prior consent from their guardians. If a guardian discovers that a minor has used our services without consent and submitted personal information, the guardian can contact our customer service email. After verification, we will promptly delete the information, terminate the related services, and cooperate with the guardian to protect the privacy of the minor. For personal information of minors under 16 years old, we will strictly adhere to the "opt-in" principle and will not collect or use their personal information by default.

8. Updates and Notifications to the Privacy Policy

1. We have the right to modify or update this Privacy Policy based on changes in U.S. laws, technological developments, and actual business needs. The updated policy will be publicly announced through official channels and will take effect immediately after being announced. Please stay tuned.

2. If there are significant changes to this policy (such as changes in the scope of information collection, usage purposes, sharing rules, etc.), we will notify you through prominent means (such as email notifications or platform announcements) to ensure your right to be informed and to make choices.

9. Contact Us

If you have any questions, suggestions, or need to exercise your privacy rights, or file complaints about privacy-related issues, you can contact us through the following methods:

• Customer service email: service@mail.zimiron.com

• Customer service working hours: Monday to Friday, UTC+8:00 9 AM to 6 PM

We will verify your inquiry, request, or complaint and process it promptly within a reasonable period to fully protect your privacy rights.

Zimiron Department Store places the highest priority on your privacy protection and strictly adheres to data compliance. We are dedicated to providing you with a secure and trustworthy shopping environment. Thank you for your understanding, trust, and support!